The next piece of the digital transformation strategic puzzle is in place. Things are taking great shape behind the scenes. It’s all coming together nicely. From API integration to streamlined enquiries and intuitive AI-powered support, we’re building a system that works with you, not just for you.
If you’ve ever worked on a jigsaw puzzle, you’ll know the feeling. Corners or edges first? Some people start with the corners, others find the edges. Maybe there’s a patch of sky or a tree that’s easier to tackle than the whole forest? Everyone approaches it differently, but the goal is the same: a clear, concise and complete picture.
That’s exactly how we’re approaching this step-change digital transformation. We’ve already meticulously laid the groundwork (corners and edges!) now we’re methodically building out the picture, section by section, with precision and purpose.
Behind the Scenes: Building in Focused Sections
The foundation is solid. Our new NAFN system’s strategic framework is firmly in place. Now we’re layering on the detail: designing, building, and testing each section of the new system to ensure it’s not just technically sound, but truly user-ready for our members.
One of the biggest sections we’ve recently completed is the Enquiries module, a core part of what NAFN offers and what our members rely on most, every day.
Replacing old repetitive tasks with new intuitive processes
Through API integration, we’re streamlining repetitive processes so members can reuse data across multiple enquiries, eliminating unnecessary duplication. It’s one of many ways the system is being designed to work intuitively, smarter, and faster.
Take the Bank Account Verification (BAV) feature as an example: we’ve just demonstrated to members how lightning-fast the results are thanks to this API integration. This isn’t just a software upgrade, it’s a major step-change in efficiency and future-proofing.
Built With You, not just For You
Crucially, we’re not doing this alone. After each development sprint, we bring in Member User Testing Groups to test the new features in real-world scenarios. Your feedback is what transforms a good idea into a great tool.
Why does that matter?
Because when systems aren’t tested by the people who use them, costly issues pile up later. In fact, research shows it can cost up to six times more to fix problems after go-live than to catch them during development.
“Digital transformation cannot be successful unless it’s focused on the user. Iterative feedback and improvement are the most critical strategies.”
That’s why this phase is so important – and why we’re inviting more NAFN members to take part in the next round of user testing.
User testing helps shape a system that’s tailored to our members’ and team’s needs:
- It prevents costly fixes down the line
- Helps ensure the system genuinely supports your daily work
- Makes the user journey smoother and more intuitive
- Directly shapes how features like Enquiries and Results function
“Successful transformation happens when technology outcomes connect directly to people outcomes.”
Ready to help shape what comes next?
Our NAFN member’s involvement is greatly valued. If you’ve already contributed, thank you. If you haven’t yet, now’s the time to join in! Let us know transformation@nafn.gov.uk
This is more than a digital project. It’s a strategic commitment to our members, the work you do, and the public you serve.
Let’s complete the building blocks of this digital transformation puzzle together.
