The new NAFN system is in full development, and it will be a step change when it comes to everyday efficiencies.
This is not just an upgrade, it is a whole new system and way of working, designed around how our members actually work. From day one, it will have an all new look and feel. Every tool, enquiry, update and result will come together in one connected, intelligent space, making it easier, faster, smarter, clearer and more intuitive from the moment of log in.
What is different – and why it matters
The new platform removes friction from day-to-day tasks so you can focus on what really matters.
You will feel the difference immediately:
- One dashboard, built around your role
A single, clear view of everything relevant to you. Cases, enquiries, approvals, results, alerts and news without clutter or duplication. - Streamlined case creation
Enter information once and reuse it across multiple linked enquiries.
No re-typing. No repetition. No unnecessary delays. - Smarter workflows that guide you
Clear, step-by-step processes with visual progress indicators – so you always know what’s done, what’s next and what’s outstanding. - Live connections deliver quicker responses – in some cases instantly, with real-time cost visibility throughout.
- Optional AI checks help ensure enquiries are complete and compliant before submission, reducing rework and saving time.
- Smart search and lookups
Intelligent search behaves like a mini search engine inside NAFN, helping you find the right enquiry types, organisations and data quickly.
Everything connected, end-to-end
Linked cases, colour-coded milestones, instant notifications and a central results view mean less chasing, fewer emails and full visibility from one screen.
At its heart, this transformation is about people and the important work we do – our members and teams who use NAFN every day to protect the public purse through fraud prevention, detection, investigation and recovery. A future‑proofed system only matters if it strengthens this, and that’s exactly what this new system is designed to achieve.
“Technology built around people means removing friction, amplifying capability and giving an intuitive, connected space that supports the vital role of NAFN, our members and our team”.