We’re not just improving a system. We’re completely rethinking how it works — and how it works for our members and team.

The new NAFN system, with its working title of Project Argus, represents a significant step change. It’s fast, intuitive, and future-ready. It’s being designed around user experience — using forward-facing, intelligent technology to reduce repetition, guide workflow, and make your working day simpler.

If you’ve ever felt slowed down by clunky processes or repeated data entry, you’re going to feel the difference immediately.

And it all starts with something you do every day: Making an Enquiry

Right now, raising an enquiry can feel like déjà vu. You enter the same repetitive details again and again. Then you do it all over again for another type of enquiry.

With the new system?

 One screen. One entry. Multiple enquiries.
 Smart auto-suggestions to guide your choices.
 No second-guessing. No double entry. No wasted time.

It feels more like using a smart search engine than a clunky database. Because that’s what we’ve aimed for — tech that works with you, not against you.

Across every sector, digital systems are moving away from form-heavy, manual processes toward intelligent, adaptive design. And for good reason.

We’re used to systems that guide us, offer suggestions, and save us from starting over. From shopping apps to search engines, we’ve come to expect tech that anticipates what we need — and makes it easier to do our jobs well.

This evolution isn’t just a trend — it’s a necessity. And NAFN is embracing it.

We’ve taken the opportunity to reimagine our system from the ground up — removing friction, cutting down duplication, and future-proofing your experience. Because transformation shouldn’t be about catching up. It should be about setting a new standard.

And the new Making an Enquiry workflow shows exactly how that looks in practice:

What makes this transformation different is that you’re part of it.

Every feature of the new system — including this one — is being shaped through live user testing and ongoing feedback. Your experience, your frustrations, and your ideas are what’s guiding the build.

Want to help shape the next phase? Join our user testing group – your insights will help us make it even better.

You’re also welcome to Ask Us Anything: What do you want to know about the new system? Whether it’s how a particular workflow will change, what kind of tech is behind the improvements, or what it means for your team — no question is too small. Email us at transformation@nafn.gov.uk