NAFN Data and Intelligence Services is committed to delivering the highest quality service to our members. We adhere to strict codes of practice to ensure compliance and services are managed and delivered in a robust, efficient and effective way. It is extremely important to us to provide the best level of customer service when engaging with members, suppliers, stakeholders and partners. Every contact should meet our standards and we will continually seek improvements; striving for consistently high quality across all services.
We will:
- Ensure all complaints are investigated thoroughly
- Ensure detailed responses are provided within the time frames agreed
- Seek to improve the service where identified
- Publish and report the number of complaints received